Job Summary:

What You’ll Do

• Lead an engineering team that delivers and deploys high quality applications, services, and support in a distributed systems environment including bookable experiences and dining reservations capabilities.
• Manage and optimize delivery of sustainment and project efforts by leading all aspects of Commerce-related systems including the budgeting, resource planning, launch support, conflict resolution, and production transitions.
• Coordinate and lead external vendor relationships, including their delivery of products and ongoing optimization of existing agreements.
• Drive continuous improvement including monitoring functions and solutions for efficiencies and optimization.
• Designing and building a roadmap for delivering a world class support model for the retail and restaurant technology space.
• Act as the key point of contacts for business support requests and challenges, including on-call support responsibility for critical technology issues.
• Review, augment, and build critical metrics for responsible systems, using visualization tools.
• Act as key collaborator with the audit teams for the PCI and SOX annual compliance requirements and audits.
• Growing a culture passionate about Cast well-being, diversity, inclusion, quality, and Guest-centricity

Required Qualifications & Skills

• Highly enthusiastic leader with ability to work in a collaborative environment.
• Proven ability to be a self-starter with ability to navigate ambiguity.
• 8+ years of software engineering experience.
• 3+ years of leading software delivery teams.
• Deep understanding of Object-Oriented Analysis, Design and Development experience.
• Experience with software delivery lifecycle. Including web and mobile application development, backend service development and multi-vendor environments.
• Experience leading and recruiting technical teams, including software engineers, system and platform engineers, software architects and technical project managers.
• Experience with Agile development approaches.
• Solid understanding and experience implementing DevOps.
• Shown ability to handle financials, including team budget, resource forecasting, hardware/software maintenance payments, contractor invoices, identifying coverage gaps, and funds to close those gaps.
• Demonstrated ability at achieving sophisticated technology goals on-time and on-budget.
• Passionate about innovation and striving for simple solutions to address complex problems.
• Highly organized with excellent documentation skills.
• Demonstrated experience and discipline in monitoring, supporting and improving availability and reliability of deployed applications.
• Demonstrated good interpersonal customer centric skills, who flourishes with tight schedules, has the capability to solve complex problems, and thrives in our high-energy, fast-paced environment.

Preferred Qualifications

• AI/ML experience/familiarity
• Development experience in one of the following: Angular, Android/iOS, Flutter/Dart, Java/Spring, Kotlin, Go
• Understanding of both NoSQL and relational databases.
• Experience with the design, implementation and delivery of REST web services, web and mobile applications.
• Experience deploying and integrating with multiple cloud-based solutions (e.g., AWS, Azure, vendor packages).
• Knowledge and experience with distributed systems, their development, operations, and observability.

Education

• Bachelors in computer science, engineering, information systems, or related field/work experience.